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Case/Family/Service Manager in Orlando, FL at Aspire Health Partners

Date Posted: 5/15/2018

Job Snapshot

Job Description


Perform duties to provide a wide range of administrative, clerical, and case management support services related to assigned program, working within the limits of standard or accepted practice.


• Assist clients with copying/faxing and direct questions and concerns to the
appropriate staff person.  Answer telephones and direct callers.  Respond to inquiries regarding general program related issues.  Take and relay messages and set appointments.  Receive and greet visitors and clients.  Receive, sort and distribute incoming mail.

• Set up new hard copy and computerized client files and close out files when clients are no longer enrolled in program.  Maintain computerized client files, making changes to client demographics as required.
• Set up intake packets for counselors and may verify Medicaid and Medicare or private insurance benefits.  May check program attendance.
• May create bills for program services and maintain related records.  May set up and maintain client fee cards, take payment for services, record on fee card and prepare related reports and deposits.  Maintain required data and compile to create any range of periodic and special census and program related reports.  May pick up and distribute lab work.
• Inventory and stock office supplies, forms, training aids, materials and brochures and requisition replenishment as required.  Inventory house supplies and maintain inventory on hand.

• May monitor urine collection from clients for testing.

• Maintain high standards of ethical and professional conduct and adheres to agency policies and procedures.

• Facilitate all necessary communication with medical providers, medical case managers, case managers and related to medical care/medications/treatment/discharge planning.

• Facilitate housing related support group(s) as assigned.

• Assist in conducting room checks, housing inspections and facilitate work orders related to HOPWA housing program.


• Perform or assist with any departmental operations, under direction, to maintain work flow.

• Attend and participate in a variety of meetings, and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.

• Maintain work area in a clean and orderly condition.  Ensure safe operating conditions within area of responsibility.

Job Requirements


Computer terminal and common office equipment.  Use hand truck to carry supplies to various locations on property.  Multi-line phone.


• Requires a Bachelor’s Degree in Social Work or equivalent.
• Also requires excellent communication and rapport skills with a diverse population of clients and staff.
• Requires computer expertise in Outlook Calendar, Word, Publisher, and Power Point.
• HIV/Aids experience preferred.
• Requires valid State of Florida Driver’s license and State required insurance.


• Requires complete understanding addiction behavior, prevention and behavioral modification techniques and related social, psychological, health issues and related counseling techniques and practices.
• Requires complete knowledge of the organizations related programs, practices and policies as well as rules of documentation and confidentiality.
• Requires the ability to read, analyze and interpret written information including regulations and effectively communicate verbally and in writing where information includes precise data and terminology, possible of a confidential nature.
• Further requires a Bachelor’s Degree or equivalent in Social or Behavioral Science along with three years substance abuse or related work experience.
• Requires valid State of Florida Driver’s license and State required insurance.